Accessibility statement personenverkehr.oebb.at
ÖBB-Personenverkehr AG strives to make its websites accessible in accordance with the Web Accessibility Act (WZG) as amended, implementing Directive (EU) 2016/2102 on the accessibility of websites and mobile applications of public sector bodies.
This accessibility statement applies to the website https://personenverkehr.oebb.at.
Compliance status
This website is partially compliant with Level AA of the Web Content Accessibility Guidelines (WCAG) 2.2 and the European Standard EN 301 549 V3.2.1 due to the non-compliances and exemptions listed below.
Non-accessible content
The following content is not (fully) accessible for the following reasons:
Non-compliance with the accessibility requirements
- Pages require both horizontal and vertical scrolling on small screens. Success Criterion 1.4.10 - Reflow (WCAG 2.1 AA)
- The keyboard focus may be partially fully obscured and therefore not visible. Success Criterion 2.4.11 - Focus Not Obscured (WCAG 2.2 AA)
- Interactive components are not sufficiently spaced or do not meet the required minimum target size. Success Criterion 2.5.8 - Target Size (Minimum) (WCAG 2.2 AA)
- Text does not consistently have sufficient contrast with the background. Success Criterion 1.4.3 - Contrast (Text) (WCAG 2.0 AA)
- The purpose of form fields is not programmatically identifiable in all cases. Success Criterion 1.3.5 - Identify Input Purpose (WCAG 2.1 AA)
Disproportionate burden
Some embedded videos (e.g., from external platforms such as YouTube) do not provide audio descriptions. Due to disproportionate burden, these cannot currently be provided.
Content from third parties
Content or services from third-party providers - such as payment service providers - lie outside our sphere of influence; therefore, we cannot guarantee their full accessibility.
Preparation and updating of this accessibility statement
This statement was created and last updated on 09 December 2025. The assessment of accessibility was carried out through a self-evaluation based on WCAG 2.2 Level AA.
Feedback and contact information
If you notice any barriers not described in this statement, contact us any time.
Enforcement procedure
If you do not receive a satisfactory response via the aforementioned contact option, you may submit a complaint to the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the contact form.
→ Contact form of the complaints office
The FFG examines complaints to determine whether they relate to violations of the Web Accessibility Act, particularly deficiencies in meeting accessibility requirements by the federal government or affiliated institutions. If the complaint is justified, the FFG will issue recommendations and propose measures to remedy the identified deficiencies.